Shipping policy
SHIPMENT
Our packages are shipped from the U.S. and are delivered to your address via USPS, UPS, DPD, or DHL delivery companies.
Orders from the USA or Canada are shipped via Standard Shipping (FREE) and typically arrive within 5-7 business days. Similarly, orders from Europe and the rest of the world also enjoy Standard Shipping (FREE) with an estimated delivery time of 5-7 business days.
Please note that the shipping timeline mentioned above does not include the processing time of 1-4 business days. We strive to prepare and ship your order as quickly as possible within this timeframe. Kindly be aware that we operate on business days from Monday to Friday, excluding weekends.
Shipping times are approximate and may vary based on factors such as your country's location, postal service efficiency, and customs procedures.
Customs Duties and Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Once your order reaches the destination country, it will be distributed for delivery by your local postal office. Any issues arising after our product reaches the destination country should be addressed by contacting your local postal office. Orders are delivered by postal service courier to your address.
To optimize shipping and delivery times, your order may be sent in multiple shipments.
The consignee/buyer authorizes canvaswallart.store to import the goods on their behalf and agrees that canvaswallart.store may delegate this obligation to a subcontractor. The consignee is responsible for paying any taxes and duties in addition to the purchase price of the goods.
Returned packages not due to the sender's fault can be resent at the customer's expense. Refunds for such returned packages will be issued in full, minus the shipping costs incurred by the sender.
PAYMENTS
To ensure a seamless shopping experience, we accept all major debit and credit cards from customers worldwide. Our prices are listed in US Dollars. If a refund is agreed upon, you can expect to receive it within 1-3 business days.